Return Policy

Return & Refund Policy – NovaClicMart

Effective Date: October 2025

At NovaClicMart, customer satisfaction is our top priority. If you are not completely satisfied with your purchase, we are here to help.

1. Eligibility for Returns

• You may request a return within 14 days of receiving your order.

• To be eligible, items must be:

  • Unused and in the same condition you received them.

  • In the original packaging with all tags/labels intact.

• Proof of purchase (order confirmation or receipt) is required.

2. Non-Returnable Items

Certain items cannot be returned for hygiene or customization reasons, including:

• Perishable goods (e.g., food, beverages).

• Personal care & hygiene products (e.g., cosmetics, underwear).

• Customized or personalized items.

• Digital products or downloadable software.

3. Refund Process

• Once your return is received and inspected, we will notify you of the approval or rejection of your refund.

• Approved refunds will be issued to your original payment method within 7–10 business days.

• Shipping fees (if any) are non-refundable unless the return is due to our error (e.g., defective or wrong item).

4. Exchanges

• We only replace items if they are defective, damaged, or incorrect.

• If you need an exchange for the same product, please contact us before sending it back.

5. Return Shipping

• Customers are responsible for paying return shipping costs, unless the item is defective or an error occurred on our part.

• We recommend using a trackable shipping service, as we cannot guarantee receipt of returned items.

6. How to Request a Return

To initiate a return, please contact us at:

📧 contact@novaclicmart.com
📞 +33 7 45 71 14 46

Include your order number, product details, and reason for return. Our support team will guide you through the process.

7. Policy Updates

NovaClicMart reserves the right to update or modify this Return & Refund Policy at any time. Changes will be posted on this page with the revised date.